988w Privacy Policy

988w is an internationally licensed online gaming and sports betting platform serving players across Pakistan, including major urban centres such as Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi. We understand that residents of Pakistan, like online users everywhere, are increasingly aware of how their personal data is collected and used. We respect that concern and take our obligations seriously.

This Policy governs all personal data processed in connection with the 988w platform — including the website at 988w.org, any mobile-optimised versions of the site, and all Services offered thereon, including cricket betting, PSL wagering, live dealer casino games, slots, fishing games, and financial transactions conducted in PKR.

This Policy is effective as of 1 January 2026 and supersedes all prior privacy notices issued by 988w. We may update this Policy from time to time; the most current version will always be available at this URL. Continued use of the platform following any update constitutes acceptance of the revised Policy.

988w acts as the data controller in respect of all personal data collected through the 988w platform. As data controller, 988w determines the purposes for which, and the means by which, your personal data is processed. All processing activities are carried out in accordance with the obligations imposed by our international gaming licence and applicable data protection standards.

If you wish to contact 988w in relation to any matter covered by this Privacy Policy — including to exercise your data subject rights — please reach out to our dedicated support team:

988w collects the following categories of personal data from users of the platform. We collect only what is necessary for the purposes described in this Policy:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification under our KYC obligations.

988w collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or opting into promotions.
• Automated technical collection: Data collected automatically as you navigate the platform, including IP addresses, cookies, session logs, and device fingerprinting used to maintain platform security and detect fraud.
• Third-party payment providers: Confirmation data returned by JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank upon processing your transactions, used solely to reconcile your account balance.
• KYC and identity verification partners: Results and risk scores returned by our licensed third-party KYC service provider following document and liveness verification checks.
• Fraud prevention services: Risk signals shared by fraud detection partners to help protect the platform and its users from unauthorised account access and financial crime.

The table below sets out the purposes for which 988w processes your personal data and the legal basis relied upon for each processing activity:

988w does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data in the following limited and controlled circumstances only:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive only the minimum data necessary to process your transaction. These providers operate under their own regulatory frameworks and privacy policies.
• KYC / Identity Verification Providers: Our licensed KYC partner receives your identity documents and biometric data solely to perform age and identity verification as required under our gaming licence. They are contractually prohibited from using this data for any other purpose.
• Fraud Prevention & Security Services: Anonymised or pseudonymised technical data (such as IP addresses and device fingerprints) may be shared with fraud detection services to protect platform integrity.
• Game and Platform Technology Providers: Game providers whose titles are hosted on the 988w platform may receive anonymised session data (such as bet amounts and game outcomes) strictly for game settlement and audit purposes.
• Regulatory Authorities: 988w may be required to disclose personal data to relevant regulatory bodies, law enforcement agencies, or financial intelligence units where mandated by our licence conditions or applicable law. We will notify you where legally permitted to do so.
• Professional Advisers: Lawyers, auditors, and other professional advisers retained by 988w may access personal data on a strictly need-to-know basis and are bound by confidentiality obligations.

All third parties with whom 988w shares personal data are subject to contractual data processing agreements requiring them to process data only as instructed by 988w and to maintain appropriate security standards.

988w retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, regulation, or our international gaming licence conditions. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your Account and for a minimum of 5 years after account closure, as required by our licence AML obligations.
• Financial Transaction Data: Retained for a minimum of 5 years from the date of each transaction, in accordance with standard financial record-keeping obligations.
• Gaming and Betting History: Retained for a minimum of 3 years from the date of each gaming session, for dispute resolution, audit, and regulatory review purposes.
• KYC Documents: Retained for a minimum of 5 years after account closure or the last transaction date, whichever is later.
• Support Communications: Retained for 3 years from the date of each communication, for complaint handling and quality assurance purposes.
• Marketing Preferences: Retained until you withdraw consent or close your account, plus a reasonable period thereafter to demonstrate compliance with your preferences.
• Technical and Cookie Data: Retained for up to 13 months from the date of collection in line with standard analytics data retention practices.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that makes re-identification impossible.

988w implements a layered security framework to protect your personal data against unauthorised access, loss, destruction, or disclosure. Key measures include:

• Encryption in Transit: All data exchanged between your browser or device and the 988w platform is encrypted using TLS 1.3, the current industry standard for secure communications.
• Encryption at Rest: Sensitive data stored on 988w servers — including identity documents and financial records — is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required for their role, and all access events are logged and monitored.
• Multi-Factor Authentication: SMS OTP two-factor authentication is available to all players and is strongly recommended. Internal staff access to production systems requires mandatory multi-factor authentication.
• Penetration Testing & Audits: 988w conducts regular third-party security audits and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, 988w will notify affected players and the relevant regulatory authority within the timeframes required by our licence conditions.

988w uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform, maintain your login session, remember your preferences, and analyse platform usage. The categories of cookies used are as follows:

You can manage or delete cookies through your browser settings at any time. Please be aware that disabling functional or analytics cookies may affect your experience on the 988w platform. 988w does not use advertising or third-party tracking cookies.

As a data subject, you hold specific rights in relation to the personal data 988w holds about you. These rights may be exercised by contacting our support team at [email protected]. We will respond to all verified requests within 30 calendar days of receipt.

• Right of Access: You may request a copy of all personal data 988w holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to Rectification: If any personal data 988w holds about you is inaccurate or incomplete, you have the right to request correction. You can update most account details directly from your account settings dashboard.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that certain data must be retained for our legal and regulatory obligations even after account closure.
• Right to Restriction of Processing: In certain circumstances you may request that 988w restricts the processing of your personal data — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that 988w provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You have the right to object to processing based on 988w's legitimate interests at any time. You also have an unconditional right to object to processing of your data for direct marketing purposes.
• Rights Related to Automated Decision-Making: Where 988w makes decisions about you solely by automated means — such as automated fraud flagging or bonus eligibility checks — you have the right to request human review of that decision.

The 988w platform is strictly intended for adults aged 21 years and older. 988w does not knowingly collect personal data from individuals under the age of 21. Our registration process requires date of birth declaration and is backed by KYC identity verification to enforce this restriction.

If 988w becomes aware that personal data has been collected from a person under the age of 21 — whether through misrepresentation during registration or any other means — the relevant account will be immediately suspended, all collected personal data will be deleted, and any deposits refunded in accordance with our responsible gaming policy.

If you believe that a minor has registered on the 988w platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

As an internationally licensed gaming platform, 988w may transfer your personal data to, and process it in, countries outside Pakistan. This may occur when we engage KYC verification providers, cloud infrastructure partners, or game technology providers whose operations are based in other jurisdictions.

Whenever 988w transfers personal data internationally, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. Such safeguards include:

• Contractual data processing agreements incorporating standard data protection clauses;
• Transfers only to jurisdictions with recognised data protection frameworks or regulatory oversight;
• Technical and organisational measures — including encryption and access controls — applied consistently regardless of where data is processed.

For more information about the safeguards applied to international data transfers, please contact us at [email protected].

988w reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the services we offer. All updates will be published at this URL with a revised effective date clearly displayed at the top of the page.

Where changes are material — meaning they significantly affect your rights or the way we process your data — 988w will provide notice to registered players via email to the address on file, or via an in-platform notification on your next login. We encourage you to review this Policy periodically to stay informed about how 988w protects your information.

Your continued use of the 988w platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any updated version of this Policy, you should cease using the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the manner in which 988w processes your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

Please include your registered 988w username and a clear description of your query when contacting us so that we can verify your identity and assist you as efficiently as possible.